Handling the Up-desk calls
Most of us are good conversationalists when we are in front of someone but on the phone, we tend to lose our ability to communicate effectively.
As a result of attending this coruse, the attendee will be able to;
Handle incoming calls professionally
Obtain customers names and numbers
Qualify caller as to their needs
Build relationships
Handle caller objections
Make more appointments
This is a 6 hour course and involves a great deal of script practice on every aspect of handling the incoming calls.